This Privacy Policy describes how FreshFold ("we", "us", or "our") collects, uses, and discloses your personal information when you use our mobile application and website (collectively, the "Services").
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes your name, email address, phone number, home/delivery address, and payment information.
- Usage Data: Information about how you use our Services, including your order history, preferences, and interactions with the app.
- Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system, unique device identifiers, and mobile network information.
- Location Information: With your consent, we collect your precise location data to facilitate pickup and delivery services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process and fulfill your orders
- Communicate with you about your orders, account, and promotional offers
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with our legal obligations
Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and delivery services.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You can access, update, or delete your account information at any time through the app settings. You may also:
- Opt-out of receiving promotional emails by following the instructions in those emails
- Turn off location permissions through your device settings
- Request a copy of your personal data that we hold
Children's Privacy
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@freshfold.com.